Troll Patrol: Overcoming Social Media’s Dark Side

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Join Master Public Information Officer, Brandi Bates, for an engaging live discussion on diffusing online trolls! 

ArchiveSocial  •  212 W Main Street, Suite 500   •  Durham, NC  •  (888) 558-6032  •  

Congrats, you’re almost there! 

Now that you’ve finished your mobile view, tidy up your landing page by deleting template instructions or unneeded page sections.

Your desktop and mobile views are connected. 

Moving desktop elements between page sections will alter mobile and vice versa.

Hold ‘cmd’ or ‘ctrl’ and then drag an element to a new section to avoid changes.

Moving items within sections won’t affect the other view.

Mobile Tip

Think of your mobile view as a condensed summary of desktop. 

A. Expand the content tree to the left

B. Select the visibility icon beside the elements you’d like to show or hide. 

Hide elements as needed

All page elements should sit inside the blue page guides. Anything outside is highlighted in red.

Layout Assistant helps you get inside the bounds fast.

Good Job!

A. Navigate to Page Properties 

B. Under Layout Assistant, click “Entire Page”. Or select a page section, and apply to a section at a time.

Let’s publish (don’t worry it will only be visible to you). 

A. Click ‘Save’, 

B. Navigate back to the Page Overview screen 

C. Click Publish
212 W Main Street, Suite 500
Durham, North Carolina   
(888) 558-6032 

Presenting Your Speakers:

Brandi Bates is a master public sector public information officer with a demonstrated history of working in crisis communications as well as non-profit and the private sector. Brandi is the Public Information Officer at Santa Rosa County School District. Previously, she oversaw the Santa Rosa County Commissioners’ public information office for six years, promoting the plans, programs, and policies of the board of county commissioners. During large-scale disasters, Brandi deploys with the Northwest Florida All-Hazards Incident Management Team as their public information officer.

Brandi Bates
Public Information Officer
Santa Rosa County School District

Alix Bowman leads the CX team as VP of Customers at ArchiveSocial and is an expert on social media network operations. Alix has over 13 years of experience bringing groundbreaking strategies to life with sustainable concepts, development, and execution. She is an award-winning entrepreneur and startup strategist, who has been recognized on numerous occasions for her dedication, leadership, and ability to identify consumer needs.

Alix Bowman
VP of Customer

Wednesday, July 28th  @  2 P.M. ET 

The social notification no one wants: a negative comment has been posted. But what responsibility do government and school district social media managers have in moderating trolls on official channels? 

Join Santa Rosa County School District's MPIO Brandi Bates, and ArchiveSocial’s VP of Customers Alix Bowman, as they share what they’ve learned from their experiences and research on confronting trolls. And the practical strategies you can implement to protect your reputation, tackle misinformation, and diffuse online trolling.

Tune in at 2 p.m. ET Wednesday, July 28th to learn:  

  • What an internet troll is (versus a negative user), how they behave, & the risks they pose.

  • Processes & plans to create ahead of time to avoid & minimize disruption of trolls.

  • How to manage negative content, comments, & trolls on social media without violating First Amendment rights.